Politique d’expédition
Shipping Policy Last updated: July 2026
At English Rose, we take great care in packaging and dispatching your order. Please read our Shipping Policy for full details on delivery times and costs.
Order Processing We aim to process and dispatch orders as quickly as possible. Orders are typically dispatched within 1–3 working days of payment being confirmed. You will receive a confirmation email once your order has been dispatched.
UK Delivery We ship to all addresses within the United Kingdom. Delivery options and estimated timeframes will be displayed at checkout. Standard delivery typically takes 2–5 working days once dispatched.
International Shipping & Import Duties We ship worldwide. Please note the following regarding import duties and taxes:
- USA: Most orders to the United States are shipped on a duty-paid basis. Due to the US de minimis threshold, the majority of jewellery orders will not incur additional import charges upon delivery.
- Europe & Rest of World: International customers outside of the USA may be subject to import duties, taxes, and customs charges upon delivery. These charges are levied by the destination country and are the responsibility of the buyer. English Rose Jewellery is unable to predict or be held responsible for these charges. If you are unsure about your country's import regulations, we recommend contacting your local customs office before placing your order.
Packaging We take care to package all items securely, particularly fragile vintage, antique, and handmade pieces. Items are packaged to minimise the risk of damage in transit. We may also use recycled packaging as part of our commitment to sustainability.
Tracked Shipping Where possible, we use tracked postal services so you can follow the progress of your order. Tracking details will be provided in your dispatch confirmation email where available.
Delivery Delays Delivery times are estimates and may be affected by factors outside our control, such as Royal Mail or courier delays, public holidays, or adverse weather conditions. English Rose is not responsible for delays caused by third-party delivery services.
Lost or Damaged Items If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible and we will do our best to resolve the issue promptly.
Accessibility If you have any specific delivery requirements due to a disability or accessibility need, please contact us before placing your order and we will do our best to accommodate you.
Contact Us If you have any questions about shipping, please don't hesitate to get in touch and we will be happy to help.