English Rose — Frequently Asked Questions

We're here to help. If you can't find the answer you're looking for, please use our contact page or chat with us.

When will my order be dispatched?

Stocked pieces are usually prepared and dispatched within 1–3 working days. Made-to-order and supplier-fulfilled products can take longer; any additional timescale will be shown on the product page. If an order contains different types of products, they may arrive separately.

How long does delivery take?

Delivery time depends on the product, destination and carrier. Tracking details are provided when available. Carrier estimates are not guaranteed, but we'll help if your parcel is delayed or the tracking hasn't updated.

Do you offer gift wrapping?

Gift presentation may be available for items dispatched directly by English Rose. Products sent directly by a fulfilment partner may use different packaging and might not be suitable for gift wrapping. Please contact us before ordering if presentation is important.

What is your returns policy?

Return eligibility depends on the product and circumstances. Items should be unworn and returned in their original condition. Please read our current returns policy and contact us at customerservice@englishrosejewellery.com before sending anything back. Your statutory rights are not affected.

Do you ship internationally?

Available destinations and shipping charges are shown at checkout after you enter the delivery address. If your country isn't offered, please contact us before ordering rather than placing an order with a different destination.

How do I track my order?

When tracking is available, you'll receive it in your dispatch confirmation. Some international parcels use one carrier for the main journey and another for final delivery, so the final carrier's tracking may not update until the parcel reaches its network.

Are your pieces suitable for sensitive skin?

Materials vary between handmade, vintage, pre-owned and supplier-sourced pieces. Please check the individual product description and ask us before purchasing if you have a known sensitivity. We cannot guarantee that a piece will be suitable for every wearer.

Are gemstone and material identifications certified?

Unless a listing specifically states otherwise, identifications are based on visual assessment and are not professional gemmological certification. Hallmark and testing information is included on individual listings where known. You can read more on our Jewellery Information and Care page.

Still have a question? Contact us — we're always happy to help.