Terms of service

Terms & Conditions

Last updated: July 2026

Please read these Terms & Conditions carefully before using the English Rose website (englishrosejewellery.com). By accessing or placing an order on our site, you agree to be bound by these terms.

1. About Us English Rose is an online jewellery retailer based in the United Kingdom, specialising in vintage fashion jewellery. Our registered business operates in accordance with UK consumer law.

2. Products We sell vintage jewellery, antiques, and handmade items. We make every effort to display our products as accurately as possible. Colours and details may vary slightly due to photography and screen settings. All jewellery is sold as fashion/costume jewellery unless otherwise stated as fine or hallmarked jewellery.

3. Pricing All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price you pay is the price shown at the time of your order.

4. Orders & Payment By placing an order, you are making an offer to purchase. We reserve the right to refuse or cancel any order. Payment must be made in full at the time of purchase. We accept major credit/debit cards and other payment methods as displayed at checkout.

5. Shipping & Delivery We aim to dispatch orders promptly. Delivery times are estimates and may vary. English Rose is not responsible for delays caused by third-party couriers or customs. Risk of loss passes to you upon delivery. For full details, please see our Shipping Policy at englishrosejewellery.com/pages/shipping-policy.

6. Returns & Refunds Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods. Items must be returned in their original, unworn condition. Please contact us to arrange a return. Refunds will be processed within 14 days of receiving the returned item. Return postage costs are the responsibility of the customer. For full details, please see our Refund Policy at englishrosejewellery.com/pages/refund-policy.

7. Intellectual Property All content on this website, including images, text, and branding, is the property of English Rose and may not be reproduced without written permission.

8. Limitation of Liability English Rose shall not be liable for any indirect or consequential loss arising from the use of our website or products, to the fullest extent permitted by law.

9. Privacy & Cookies We are committed to protecting your personal data. For full details, please see our Privacy Policy at englishrosejewellery.com/pages/privacy-policy and Cookie Policy at englishrosejewellery.com/pages/cookie-policy.

10. Accessibility We are committed to making our website accessible to all. For full details, please see our Accessibility Statement at englishrosejewellery.com/pages/accessibility.

11. Governing Law These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us If you have any questions about these Terms & Conditions, please contact us via our website at englishrosejewellery.com/pages/contact.