Shipping Policy

Shipping Policy

Last updated: July 2026

At English Rose, we take great care in packaging and dispatching your order. Please read our Shipping Policy for full details on delivery times and costs.

Order Processing

We aim to process and dispatch orders as quickly as possible. Orders are typically dispatched within 1–3 working days of payment being confirmed. You will receive a confirmation email once your order has been dispatched.

UK Delivery

We ship to all addresses within the United Kingdom. Delivery options and estimated timeframes will be displayed at checkout. Standard delivery typically takes 2–5 working days once dispatched.

International Delivery

We may offer international shipping to selected countries. International delivery times and costs will be shown at checkout where available. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Packaging

We take care to package all items securely, particularly fragile vintage, antique, and handmade pieces. Items are packaged to minimise the risk of damage in transit. We may also use recycled packaging as part of our commitment to sustainability.

Tracked Shipping

Where possible, we use tracked postal services so you can follow the progress of your order. Tracking details will be provided in your dispatch confirmation email where available.

Delivery Delays

Delivery times are estimates and may be affected by factors outside our control, such as Royal Mail or courier delays, public holidays, or adverse weather conditions. English Rose is not responsible for delays caused by third-party delivery services.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the expected timeframe, please contact us as soon as possible and we will do our best to resolve the issue promptly.

Accessibility

If you have any specific delivery requirements due to a disability or accessibility need, please contact us before placing your order and we will do our best to accommodate you.

Contact Us

If you have any questions about shipping, please contact us and we will be happy to help.